Privacy Policy

Lilac James Co. Ltd Privacy Policy

This privacy policy will explain how Lilac James Co. Ltd uses the personal data we collect from you when you use our website.

Lilac James Co. Ltd collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Lilac James Co. Ltd with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Lilac James Co. Ltd collects your data so that we can:

  • Process your order, manage your account.
  • Email you with special offers on other products and services we think you might like.

If you agree, Lilac James Co. Ltd will share your data with our partner companies so that they may offer you their products and services.

When Lilac James Co. Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Lilac James Co. Ltd securely stores your data at our premises on our password protected servers and PCs, and in locked storage units if printed.

Lilac James Co. Ltd will keep your details for two years. Once this time period has expired, we will delete your data by removing completely it from our systems.

Marketing

Lilac James Co. Ltd would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Lilac James Co. Ltd from contacting you for marketing purposes or giving your data to other members of the Lilac James Co. Ltd.

If you no longer wish to be contacted for marketing purposes, please email us now: info@lilacjames.com

What are your data protection rights?

Lilac James Co. Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access
You have the right to request Lilac James Co. Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification
You have the right to request that Lilac James Co. Ltd correct any information you believe is inaccurate. You also have the right to request Lilac James Co. Ltd to complete information you believe is incomplete.

The right to erasure
You have the right to request that Lilac James Co. Ltd erase your personal data, under certain conditions.

The right to restrict processing
You have the right to request that Lilac James Co. Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing
You have the right to object to Lilac James Co. Ltd processing of your personal data, under certain conditions.

The right to data portability
You have the right to request that Lilac James Co. Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please:

Contact us by email: info@lilacjames.com

Call us on: 01480 219355

Or write to us at:

Lilac James Co. Ltd
2 Tan Yard
St Neots
Cambridgeshire
PE19 1DF

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit: https://allaboutcookies.org

How do we use cookies?

Lilac James Co. Ltd uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Lilac James Co. Ltd uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Lilac James Co. Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Lilac James Co. Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Lilac James Co. Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Lilac James Co. Ltd keeps its privacy policy under regular review and places any updates on this web page.

This privacy policy was last updated on 1 November 2023.

How to contact us

If you have any questions about Lilac James Co. Ltd privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Contact us by email: info@lilacjames.com

Call us on: 01480 219355

Or write to us at:

Lilac James Co. Ltd
2 Tan Yard
St Neots
Cambridgeshire
PE19 1DF

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Lilac James Co. Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Email
icocasework@ico.org.uk

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